Support

Stuck, or found something wrong? Write to support+tellable@getmakingthings.com. A person reads every message.

When you write about a problem, the iPhone or iPad model, the iOS version and what you were doing help a lot. Please do not send documents that are private; a description of the file type is enough.

Where do my files go?: Everything you scan, import or paste is copied into Tellable's own storage on your device and protected by the device's file encryption. It is not uploaded anywhere (unless you turn on iCloud sync, below), and it does not appear in the Files app. The original file you imported is untouched. To remove a document, delete it from the library; deleting the app removes everything.
Which voices does Tellable have?: Eight voices, American and British, are built in: Anna, Ben, Jack, Kate, Lucy (British), Mia, Sarah and Tom. There is nothing to download, and every voice works offline from the first launch. Choose one in the player from Speed & Voice (tap the speed button), or from Voices in Settings.
Can I use Tellable on my iPhone and my iPad?: Yes. Turn on iCloud sync in Tellable's Settings on each device signed in to the same iCloud account. Your documents, your place in each one, your notes, collections and Up Next stay the same on every device. Sync is off until you turn it on, it takes effect the next time Tellable opens, and it uses your own private iCloud storage: nothing is sent to us, and we cannot see it. Audio is made again on each device.
Why does Tellable need iOS 18 or later?: Two of Tellable's voices, Kate and Tom, run in an extension that iOS keeps separate from the app, and it relies on text recognition and audio features that arrived with iOS 18. Older versions of iOS do not have them, so the app cannot run there. On iOS 26 and later, scanning also uses Apple's newer document recognition, which reads tables and lists more accurately.
What does Tellable Pro add?: Five documents are free, for as long as you like, with every voice and Clean Read. Tellable Pro adds unlimited documents, plus Up Next (a queue of documents and chapters to play in order), Save as audio (an audio file of a chapter or a whole document) and Play notes (hear your notes in a row, and share them as audio). Pro is a one-time purchase or a yearly subscription, at the price shown in the App Store. There is no free trial, and Family Sharing is included.
How do I restore my purchase?: Make sure you are signed in to the same Apple Account you bought Tellable Pro with, then open Settings in Tellable and tap Restore purchases. The unlock is tied to your Apple Account, so it follows you to a new device. If a family member bought Pro and shares it with you, Restore purchases picks that up too.
How do I cancel the yearly plan?: Subscriptions are managed by Apple, not inside the app. Open iPhone Settings, tap your name at the top, then Subscriptions, choose Tellable and tap Cancel Subscription. Cancel at least 24 hours before the renewal date so you are not charged for the next year. You keep Tellable Pro until the end of the period you have paid for. Refunds for a charge you did not want are requested from Apple at reportaproblem.apple.com.